Maintenance
If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.
If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.
File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.
The WordPress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.
Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.
White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.
Domain Names
If you have new records to add, need an external provider setting up, or want to move DNS from one provider to another, let Fixed.net handle this for you. Whether A, CNAME, MX, TXT or any other record type, we will add the record, ensuring that it has propagated to all of your nameservers and that it resolves from various locations. We've got a background in running DNS for hundreds of thousands of domain names.
Have us check over existing configuration and records, flagging any errors. We can also remove superfluous entries, and provide a report summarising your configuration.
Cloudflare is an external DNS provider which can also help protect you from DDOS attacks and malicious users. We will move your DNS to your Cloudflare account and set your domain to route via there.
Moving domains between providers can be fiddly. Let us handle the process for you and deal with any hurdles that arise. If you are missing information or encountering a problem, we'll outline the issue and help to resolve it.
Configure MX records as well as CNAME records for Google Apps. If verification is required, we will walk you through the steps you need to take with Google.
Custom nameservers allow you to use ns1/ns2.yourdomain.com rather than your web host's nameservers. As long as your provider allows it, we will configure this with the registry so than you can use these vanity nameservers.
Web Hosting
Change the domain name of your hosting to another. This may involve pointing the DNS of a new domain, updating the hosting configuration, and redirecting the old domain so as to avoid lost customers, dead links and duplicate SEO penalties.
Configure a blank shared hosting environment for your needs; this involves setting up domains, subdomains, and providing you with the correct account credentials, assisting you with uploading and running your website.
Move a website database from one server to another, maintaining uptime and consistency. This can be done while keeping the files and website running as is.
Move your website from one provider to another using our excellent website migration service. We can provide preview links and perform the migration at a time of your choosing.
A check through of an existing hosting account, removing superfluous files or problematic old content, clearing unused plugins and cache files. We'll also lock down areas that should not have public access allowed and check file and folder permissions.
Edit your php.ini file to change settings such as max_execution_time, upload_file_size, or to show or suppress error messages. Change and upgrade php version if possible.
cPanel
Create and manage domains, addon domains, parked domains (aliases), and move them around. We can also adjust where the files for each domain are located, and set up redirects between them.
Audit, Creation, Management and Optimisation of cPanel databases. Including setting the right user permissions, managing users, and setting up third party access correctly.
500 internal server errors can be caused by a variety of issues - usually php errors or syntax issues in your .htaccess file. We will diagnose and fix them for you, or provide an outline of the cause.
Manage FTP accounts for file management. Advise on SSH/SFTP options, and provide paths for correct use. We'll even walk you through configuration of third party desktop software such as FileZilla.
cPanel comes with email software built in, but configuration can be fiddly. We'll overview DNS, then setup email services are required, even helping to configure your desktop and mobile applications to access them.
Cron jobs are scripts that are run on a regular basis - either on the server, or using a wget to request the file. They may be required for regular site updates, or scripts that check for changes.
Backups
Configure both files and databases for regular backups to the Fixed.net server. We will set up backups in the best possible way for your site.
Take a backup on demand so that you have a version of your website at a particular point in time.
Roll back a website to a previous version. This can be done in the Fixed.net control panel but we are more than happy to do it for you.